Frequently Asked Questions

Discover everything you need to know about our luxury collections and services.

What materials are used in RankinsJewellers pieces?

We use only premium materials, including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds to ensure lasting brilliance and quality.

How long does shipping take?

Standard shipping typically takes 3-5 business days. For custom or engraved pieces, please allow an additional 7-10 business days for production before your order is dispatched.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made and personalized jewelry are final sale and cannot be returned.

Do you offer a warranty on your jewelry?

Yes, all RankinsJewellers products come with a 12-month manufacturer's warranty that covers any defects in materials or craftsmanship from the date of purchase.

How should I care for my jewelry to maintain its shine?

To keep your pieces looking their best, avoid contact with harsh chemicals, perfumes, and water. Clean gently with a soft microfiber cloth and store in a cool, dry place.

Can I track my order once it has been placed?

Absolutely. Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.